Terms and Conditions & Policy Statements
The Pole Studio does not refund course payments under any circumstances.
No refund of course payments will be given for any cancellations made by the student, for any reason, including, but not limited to, injury, illness, pregnancy, or a change in personal or financial circumstances.
Emergency Cancellation Policy
In the event of illness, pregnancy, injury, or other changes in physical condition, or in the event of personal, financial, work related issues or other situations which prevent you from attending a course, you must contact the course organiser at least 48 hours before the start of the course. You will not be financially reimbursed. However you may be able to transfer to another course date if available.
Assessment dates can be transferred under special circumstances. Alternatively, you may have the option to send in a video of your assessments.
You must discuss your concerns and reasons for wanting a new assessment day with your tutor or course organiser as soon as possible during the course.
You must have attended all of your course learning hours in order to be assessed either face to face or by video. If you have attended all of your learning hours, but for some reason you do not yet feel ready to be assessed, there are options open to you. The Pole Studio wishes to support your learning and for you to get the best results possible.
You may video record all of the assessments which are due and submit them to The Pole Studio within an agreed time frame, free of charge upon the first submission.
You can join another assessment day to sit your written test.
If you cannot video record your assessments, you can attend another assessment day that is set by The Pole Studio. If it is your first attempt it will be free of charge.
If you attempt your assessments and fail the practical, or the written element, or both, the Appeals and Re-Sits Policy applies.
The maximum time frame that The Pole Studio will allow you to transfer assessments, or postpone course attendance, is 12 months from the time of the originally planned course or assessment date. You may only postpone your course date once. If you postpone more than once, you will need to pay the full fees if you wish to join another course. If you postpone within four weeks of your booked course date you will have to pay 50% of the course fee to re-book.
Equal Opportunities Policy
The Pole Studio is committed to providing equal opportunities to all students.
The Pole Studio is non-discriminatory on the grounds of race, gender and disability and actively supports students from all backgrounds.
The Pole Studio will go to reasonable lengths to assist individuals studying on The Pole Studio Instructor Training Programme. It is acknowledged by The Pole Studio that different students on the course will have varying educational needs.
Recognised learning difficulties, communication difficulties and physical disabilities will be supported by The Pole Studio as far as reasonably possible. It is the responsibility of the student to meet the prerequisites of The Pole Studio Instructor Training Programme. The student also has a responsibility to inform The Pole Studio of any special requirements they have prior to commencing the course.
The minimum age of students taking The Pole Studio Instructor Training Programme is 16 years old. Students under 18 must have a signed letter of consent from their parent or guardian.
Students of The Pole Studio Instructor Training Programme have the right to appeal if they fail the multiple choice test and/or the practical assessment element of the programme. Please ask The Pole Studio for an Appeals Form if required. Students need to write their appeal to the assessors of The Pole Studio Instructor Training Programme. Appeals will be read and discussed by two qualified and experienced assessors from The Pole Studio. Appeals will be dealt with within 30 days. The student will be notified of the outcome of their appeal in writing.
- a) Failed and needs to pay for a re-sit.
- b) Passed.
- c) Will be issued a free re-sit.
In the event that the student is not satisfied by the outcome of their appeal, the matter will be taken to SkillsActive for further discussion.
Students will also have the opportunity to re-sit either part of their examination.
Re-sits must be booked and are subject to availability.
Rates for re-sits: £50/R500 per element of assessment.
If the student needs to attend the entire course again, the course will have to be re-booked for the next available date and will be charged at normal rates.